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Frequently Asked Questions

Can I cancel a transaction?

Yes, send a request via Contact Us with the order number and immediately after placing order.

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Can I make a purchase with a credit card that is originated outside of the United States?

Unfortunately, not at this time, only credit cards issued within the United States are excepted.

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Why didn't my credit card transaction go through?

The billing address entered when checking out must exactly match the address on your credit card statement. Please double check the address was entered correctly.  

If problem still exists after confirming billing address, Contact with the issuing bank to confirm billing address.

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What credit cards are excepted?

VISA, MasterCard, American Express

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How quickly will my problem be addressed?

If contact is made by phone or live chat within business hours, response is immediate. If contact is made via Contact Us status/reply will be within 24 hours.

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What information do I need to provide when calling for support?

A step by step recreation scenario and a screen shot of the error.

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I am unable to place an order (inability to check out, check out error) who do I contact?

Toll free line 1-888-927-5892
Live Chat. (Manned during 8 am - 5 pm Pacific Time)
Use the Contact Us provided on the Main Page

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